At Duchess Bridal, every gown and accessory is curated to uphold couture standards of craftsmanship. Because each piece is selected or made specifically for our brides, all sales are final.

Final sale items

Bridal gowns, evening wear, accessories, veils, overskirts, gloves, and all special-order items are final sale and are not eligible for returns, refunds, exchanges, or cancellations.

Order review

Please review size, measurements, product details, and timelines before placing your order. Our team is available to assist with questions prior to purchase.

Damaged or incorrect items

If your item arrives damaged or incorrect, email hello@duchessbridalboutique.com within 48 hours of delivery with your order number and photos.
We will review your claim according to our quality assurance process.

Alterations

Alterations are not included in the purchase price and are the responsibility of the client.

For assistance, contact hello@duchessbridalboutique.com.

Made-to-order production timeline

Most pieces available in our online boutique are made-to-order. Standard production typically requires 12–14 weeks before shipping.
Timelines may vary based on design complexity, fabric availability, seasonal production volume, and designer capacity.

Accessories or items marked “In Stock” ship within 3–7 business days unless otherwise noted.

Order processing

Production begins once your order is confirmed. Because each piece is created specifically for you, production and delivery timelines may vary. If additional time is required due to supplier delays, fabric restocks, or seasonal volume, our team will notify you.

Shipping methods and tracking

Once production is complete, all orders are shipped via UPS, FedEx, or USPS.
A tracking number will be emailed once your order leaves our studio or designer partner.

Delivery estimates

Total delivery time includes production time plus shipping time.
Duchess Bridal is not responsible for delays caused by carriers, customs, weather, or events outside our control.

International orders

International shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the client.

Lost or stolen packages

Once a package is marked as “delivered” by the carrier, responsibility for the package transfers to the client. Please contact the carrier directly to initiate a lost or stolen package claim.

Boutique vs. atelier timelines

The production timelines listed above apply exclusively to items purchased through our online boutique. In-store bridal gown orders follow their own designer-specific timelines and policies, which are communicated during your appointment.

For any questions regarding shipping, production timelines, or order status, contact hello@duchessbridalboutique.com.

We respect your privacy. This policy describes how we collect, use, and protect your information when you visit our website or make a purchase.

Information we collect
We collect information such as your name, email, billing address, shipping address, phone number, and payment details when you place an order or contact us.

How we use your information
Your information may be used to:
process and fulfill orders
communicate with you about your purchase
improve website performance
comply with legal obligations

Payment information
Payments are processed securely through trusted encrypted checkout systems. We do not store full credit card numbers.

Cookies and analytics
We use cookies and analytics tools to enhance your browsing experience and help us understand how our website is used.

Sharing information
We do not sell your personal information. Data is shared only with trusted service providers such as payment processors and shipping carriers to complete your order.

Your rights
To request access, updates, or deletion of your personal information, please contact hello@duchessbridalboutique.com.