FAQs


When should I start shopping for my dress?

Ever been shopping with no money and much too early for an event only to wait until it’s too late to pull the trigger? Although not exactly the same, the idea remains identical. Unless you are prepared to find and say yes to your dress-trying on dresses can be a confusing and counterproductive experience.

We find brides who have a couple details confirmed are more prepared and find wedding dress shopping less daunting. These details are typically your wedding date, the venue and ideally a preferred price point for us to work with. Keep in mind, a Christmas wedding in a castle will almost always result in a different dress to a wedding in Cabo in August.

If we had it our way, ordering your dress 9-18 months before your wedding is ideal. There are of course exceptions and we often have brides who choose her dress 2 years before and even 3 months before. If you are unsure, contact us and we can discuss your situation and timeline.

Do I have to book an appointment?

Yes please! A planned day trying on wedding dresses with your loved ones, who have often travelled or cleared their schedule for you, only to be told we can’t see you is one of main reasons we advise you to schedule an appointment. Even through the week we can be fully booked and unable to accommodate walk ins.

How much are your dresses?

Our dresses vary across collections, our BRIDAL price point ranges between $2,000 – $15,000. We do have sample dresses that are priced lower than this. Should you wish to discuss your price point in more detail before you book an appointment, please contact us. Our SAMPLE SALE DRESSES start at $499 and go up.

How many people can I bring?

A maximum of 3 guests ideally. Always bring the people you need with you to help you choose your dress. Trying on the one for the first time is a wonderful experience and a moment that cannot be replicated again. If you feel you need more than the suggested number please contact us and we can look at arranging an out-of-hours appointment. We aren’t in the business of saying no but PLEASE NOTE we cannot always accommodate larger groups.

Where do I start?

Don’t worry, this is why you are coming to us! We do! We have years of experience and training to know what will work for your style, body shape, venue, and budget!

We generally need to know two things to find you a dress; a wedding date and how much you want to spend. Everything else we can find out with you. Have a look at dresses that catch your attention—favorite them on Pinterest, Instagram etc- Then come ready to celebrate! :) 

Shipping Policy

(For Future Online Sales)

Duchess Bridal specializes in made-to-order and custom pieces, ensuring every purchase meets our high standards. While our online shopping experience is not yet live, future shipping policies will include expected delivery times, costs, and tracking details. For now, all orders and inquiries are handled in-store. Stay tuned for updates as we bring our exclusive designs online!

Returns & Exchanges Policy

(For Future Online Sales)

At this time, Duchess Bridal offers a curated, in-person luxury shopping experience. As we expand to online shopping, we will update our policies accordingly. Future online orders will be subject to our return and exchange policy, which will be outlined in detail at the time of purchase. For any current purchase inquiries, please contact us directly.